Help

Frequently asked questions

How fast is shipping, and how do I pay?+

Orders ship within 24 hours and arrive across Egypt in 2–4 working days — free over EGP 2,500. Pay by card, Meeza, Apple Pay, InstaPay, or cash on delivery. 💕

Can I try a shade before buying the full pair?+

Yes — that's what samples are for. Pick any shade and order it as a sample for half the price.

Are Eyephoria lenses safe?+

Always. Our lenses are made from certified, breathable silicone hydrogel with a smooth, rounded edge for a comfy, secure fit — the same standards our doctor-founder would put in her own eyes. Just follow the wear-and-care guide in every order, never share lenses, and never sleep in them.

How long can I wear them, and how long do they last?+

Wear them up to 12–16 hours a day for that all-day comfort, then store them in fresh solution overnight. Each pair lasts up to 3 months once opened, with proper care — replace on schedule for the healthiest, clearest wear.

Will they suit my eye colour?+

Yes — every shade is designed to layer beautifully over both light and dark eyes, from soft no-makeup browns to bold blues. Not sure which is you? Use the shade finder on the homepage or grab a half-price sample and decide at home.

What's your return & exchange policy?+

We exchange only for a manufacturing defect or a wrong shade from our end (check the label and keep them sealed — we can't exchange opened lenses). Returns are accepted on sealed, unopened lenses if you contact us within 14 days, with return shipping covered by you. Full details on our Policies page.

I still have a question — how do I reach you?+

We're happy to help. Send us a message from the Contact page and we'll get back to you.