The fine print

Policies

Straightforward, and written the way we'd want to read it. Here's exactly how exchanges, returns, samples and rewards work at Eyephoria.

⇄Exchanges

We'll gladly exchange your order in two cases only:

  • There is a manufacturing defect in the lenses.
  • The shade is wrong from our end — the colour you received doesn't match what you ordered.

Important — wrong shade: please check the shade printed on the label first and do not open the lenses. A wrong-shade exchange is only possible while the lenses are still sealed. Once the seal is broken, we're unable to exchange them.

↩Returns

A return is possible only when all three are true:

  • The lenses are still sealed and unopened.
  • You contact us within 14 days of receiving your order.
  • Return shipping is covered by you, the customer.

For hygiene and safety reasons, opened or unsealed lenses can't be returned.

🧪Samples

Samples are made to be opened and tried, so they are final sale — they can't be returned or exchanged unless the lens arrives with a manufacturing defect.

◆Eyephoria Rewards

  • Earn 1 point for every EGP 1 you spend, samples included.
  • Redeem 10 points = EGP 1 off — apply your points in the bag before checkout.
  • Points earned on returned or refunded items are reversed.